Return Policy Page
HG Shop(HSN×Go Shop) Return Policy
1. Overview
We are committed to providing our customers with quality products and an excellent shopping experience. If you are not satisfied with our products, we offer returns and refunds. This return policy applies to the items purchased on our website.
2. Return Conditions
Returns must be requested within 7 days of purchase.
The product must be in its original condition, with the original packaging, intact labels, and without any signs of use, damage, or modification.
All attachments, accessories, gifts, warranty cards, and any other accompanying items must be intact and in their original condition.
All returns must be accompanied by the original proof of purchase (such as order number, invoice, etc.).
3. Non-Returnable Items
The following items are not eligible for return:
Customized or personalized items that cannot be resold due to their unique nature.
Food, health supplements, and other perishable goods for hygiene and safety reasons.
Digital products or downloadable items that have been ordered or accessed.
Items purchased during special promotional periods and sold as clearance items.
4. Return Process
To initiate a return, please follow the steps below:
Contact our customer service team within 7 days of receiving your purchase to request a return. You can reach us through the following channels: support@goshophsn.com (provide your website's customer service contact information, such as phone number, email address, or online chat service).
Our customer service team will guide you through the return process, including providing the necessary details and documents.
Once your return request is approved, we will provide you with the return address and return label (if applicable).
You are responsible for the return shipping cost and ensuring the product is properly protected and packaged during the return process.
Please return the item with the original proof of purchase, clearly indicating the return request number on the package.
Once we receive and inspect the returned item, and it meets the return conditions, we will process the refund.
5. Refund Process
Refunds will be issued using the original payment method. If you made the payment with a credit card, the refund will be credited back to your credit card account. If you used another payment method, we will arrange the refund method with you.
The refund process may take some time, depending on your financial institution and payment method.
The refund amount will not include the shipping fees and any applicable taxes from the original order.
6. Exceptions and Dispute Resolution
If you have any disagreements regarding the handling of your return request or encounter any issues, please contact our customer service team promptly. We will strive to resolve any problems and provide appropriate solutions.
7. Revision of the Return Policy
We reserve the right to modify the return policy at any time. Any changes will be notified on our website and will be effective from the date of the change.
